Terms of Service

Last updated: January 20, 2021

Here are the full TOS for Kinetic Hosting. We’ve tried to make sure it’s all in clear English, so you can fully understand what we’re talking about here.

If you have questions or concerns with our TOS, then please contact us!

Terms

Dapper Fox Group LTD (“Kinetic Hosting”) agrees to furnish services to the Subscriber subject to the following terms.

Dapper Fox Group LTD , the company hereafter referred to as (“Kinetic Hosting”), any subsidiaries, (“Us”), (“We”), and The Client, (“You”), (“Users”), (“Clients”) and (“Client”).

Use of any Kinetic Hosting service constitutes acceptance and agreement to our TOS (“Terms of Service”).

We may update and change our TOS anytime without any notice. So please check back here from time to time. Breach of any updated agreements is still grounds for termination of your account and service.. 

Eligibility To Use

Kinetic Hosting can not allow Clients to use our services if the following applies.

  • Under the age of 13 with no parental/legal guardian consent.
  • A person barred from receiving and rendering service under the laws of the United Kingdoms or another applicable jurisdiction.
  • Are not able to sign any form of legally binding contracts. 

Refunds and Cancelations

Refunds

Servers are eligible for full refunds within 24 hours of their purchase. This point is marked at the time your server is created in our database. Refunds can be requested without reason or cause within this 24-hour window.

Servers are also eligible for full or partial refunds within 7 days due to fault or error with our service. Its up to the full discretion of Kinetic Hosting as to what constitutes to a fault or error. 

The following services are non-refundable:
– Dedicated Servers
– Cloud Hosting
– Any Addons
– Server Upgrades
– Domain Names
– SSL Certificates

Any services purchase with a promotional code or gift card is not eligible for a refund.

Any virtual funds added to your account are final and not eligible for a refund.

We may require additional information to process your refund. This information must be given within the refund window.

If we receive a chargeback, your account will be terminated and you will be banned from our services. 

 

Cancellations

All cancellations must be requested via the correct channels. All cancellation requests must be issued via the Request Cancellation area in our Client Portal.

Any immediate cancellations will terminate your services immediately, any and all data will be destroyed. Immediate cancellations can not be reversed. Refunds can not be requested via our cancellation system and must be done via a ticket. Cancellation does not guarantee a refund and must be requested by the Client via our ticket system.

Liability Limitation and Exclusion

Kinetic Hosting, under any circumstances, is not liable for any data lost, disruption of information, or distribution of information including but not limited to that of unauthorised access to our systems, or any other loss of data. This also includes any data lost with MySQL databases.

Kinetic Hosting is also not liable for any disruption to your service for any period of time.

Kinetic Hosting is not responsible for any actions taken by sub-user accounts. This includes damage or deletion of files on your servers. 

Kinetic Hosting is not responsible for any actions taken place on our game servers. 

Kinetic Hosting is not responsible for any damage or loss of data caused as a direct result of Clients actions.

Billing and Late Fees

Kinetic Hosting will send you a warning before your server is set for renewal. If you still miss the payment, then your server will be suspended. 

Your server will be suspended for a 7 days, if we don’t get a payment, the server will then be deleted.

Late fees may be applied if a payment deadline is missed.

Support

We try to reply to all tickets within 24 hours of their request. Depending on how complex the ticket is, support may take longer. Support can only be requested via our Discord servers support channels and our ticket system. Spamming of our ticket system or Discord support channels may lead to your support privileges being revoked, and you banned from our system. Any attempt to get around a support ban will lead to your account being suspended and services terminated without warning or delay. 

We reserve the right not to provide support due to abuse, threats, swearing, or insults directed at our support staff via our ticket system, Discord, or live chat.

Kinetic Hosting reserves the right not to provide support for any 3rd party software. 

Game TOS or EULA

All servers must be following their subjective games TOS or EULA. Any server found to be in breach of this will be terminated without warning or delay. This includes hosting “Cracked” Minecraft servers.

Backups

Kinetic Hosting keeps offsite backups of all its systems every 24 hours. Most Kinetic Hosting servers come with free backups as provided by our Data Vault. If a client has lost data on their system, and not made use of our Data Vault, they may request a restore from our offsite backups. If they’re not paying for off-site backups, then there will be a fee of $5 for us to restore their system or set files.

Kinetic Hosting is not responsible for any data loss caused by a system restore or backup. 

Giveaways

Kinetic Hosting may revoke any server that has not been used for more than six months if it has been gifted in a giveaway. Kinetic Hosting reserves the right to remove a giveaway server at any time, without warning or delay. 

Abuse

Any of our services may be terminated without warning or delay due to the following reasons:

Minecraft:

  • Running a Non-Minecraft related jar
  • Using tools to bypass RAM, CPU, or storage limits
  • Attempt to gain unauthorised access
  • The use of any mods or plugins that can cause harm to other servers or players
  • The use of adult material in a server with minors 
  • Any use of backup tools not provided with Kinetic Modpacks
  • Excessive high CPU usage
  • Excessively large files
  • Using your storage space to host files not used for the function of your server

Game Servers

  • Using tools to bypass RAM, CPU, or storage limits
  • Attempt to gain unauthorised access
  • The use of any mods or plugins that can cause harm to other servers or players
  • The use of adult material in a server with minors 
  • Any use of backup tools 
  • Excessive high CPU usage
  • Excessively large files
  • Using your storage space to host files not used for the function of your server

Dedicated Servers

  • Any system that’s being used to host illegal activity of any kind. 

Any termination is not limited to this list here and can be terminated at the full discretion of Kinetic Hosting.

Legal

Kinetic Hosting may need to provide access or information about your server if requested by the appropriate authorities. If possible you will be notified of this action, however, we may not always be allowed or able to give notification. Notification will be provided after the fact, rather than before.

Threats

Any threats to compromise our server systems or the daily function of Kinetic Hosting, will result in a full investigation and potentially litigation. Any threat to a Kinetic Hosting system is taken very seriously by our team. Any kind of threat targeted at any Kinetic Hosting team member will lead to your server being suspended. 

Termination

We reserve the rights to terminate your services if our TOS is violated, or if deemed as needed by our team.

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